We thank you and appreciate your business.
- In case, of any damage to the product, you will need to notify us within 24 hours of receiving your product. When you notify us, please ensure to send us images of the damage as proof of the same.
- We will investigate the same on our end.
- If, based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement for the same.
- If, based on our examination, the product has a minor damage, we will ask you to return the product to us. Once we have received the product, we will dispatch a fresh product as a replacement for the same. We will reimburse you for the logistics cost of sending the product back to us by transferring it to your account.
- If you notify us of a return after 24 hours of receiving the product(s).
- If the product you wish to return is already opened and used by you.
- If you are returning products for any reason apart from a manufacturing defect of the product.
- In all three events mentioned above under ‘Unacceptable reason for Return’, we will be unable to accept the product as a return and will not be able to extend any amount as a refund to you.
Prior to making any returns you are required to contact us by email or phone and give us the reason for your return, your credentials, invoice, and your order number.
If you are eligible for a refund, the process will be initiated only after we receive the return and if it is an acceptable return. We will take 7-10 business days to review the product and ship a replacement, if we deem the product needs to be replaced.
In the event that someone other than you, uses your login ID/password to sign in and place an order, or if someone other than you has access to your card details and places an order on our site – we will not be liable to pay any amount that may have been charged to your card. Although, should we find this to be a case of fraud, we will support you to the fullest in dealing with the concerned authorities to settle the case.
- The product returned by you is noticeably damaged and/or tampered with by you.
- The shipping address you entered while placing an order is incorrect.
- You have consumed part of the product and then decided to return it.
- If you do not comply with the returns policy stated above.
- The product ordered by you is not in stock with us.*
- The shipping address is not serviceable by us.*
- If you comply with the returns policy stated below.
- You have paid twice for a single order.
Refunds will be processed within 7-10 workings days, if the criteria in this User Agreement is met.
** in the event you ask us to arrange for reverse logistics, and the return is being processed as an acceptable case of return.
- Orders cannot be cancelled once placed
- In case your order does not reach you within 5 days after confirmation or if there is a manufacturing defect in the product ordered, you will be entitled for a full refund.